FAQ

About Our Products:

Q: Are your products cruelty-free?

A: Yes, all products are ethically sourced and cruelty-free.

Q: Do you test on animals?

A: Never. We oppose all animal testing.

Shipping & Orders:

Q: How long does shipping take?

A:  5-7 business days for US orders. International products may take 10-14 business days.

Q: Do you ship internationally?

A: Currently shipping within USA only. International shipping coming soon!

Returns & Exchanges:

Q: Can I return opened food/treats?

A: No, for health safety reasons.

Q: How do I start a return?

A: Email us within 30 days with your order number.

About Our Mission:

Q: How do donations work?

A: A portion of every sale supports beagle rescue organizations.

Q: What is Sir Ethan's story?

A: Sir Ethan is an Envigo breeding facility survivor who inspired our mission.

Account & Payment:

Q: Do I need an account to order?

A: No, but accounts make reordering easier.

Q: What payment methods do you accept?

A: All major credit cards, PayPal, and Shop Pay.

The Grand Pawtrait Collections